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The Salesforce-Contact-Center certification training develops your expertise in defining the IT architecture and in designing, building, and maintaining a secure business environment using globally approved information security standards. The course covers industry best practices and prepares you for the Salesforce-Contact-Center certification exam held by (Salesforce)².

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Salesforce-Contact-Center Training Key Features

  • 67 hours of in-depth learning
  • 5 simulation test papers to prepare you for Salesforce-Contact-Center certification
  • Offers the requisite 30 CPEs for taking the Salesforce-Contact-Center examination
  • Salesforce-Contact-Center exam voucher

Skills Covered

  • Security and risk management
  • Asset security, Security architecture and design
  • Cryptography, OSI and TCP/IP models
  • IP addresses
  • Network security
  • Identity and access management
  • Security assessment and testing
  • Software development security

Benefits

A Salesforce-Contact-Center certification validates your skills in IT security. Cybersecurity Ventures predicts a total of 3.5 million Cyber Security jobs by 2021. The global Cyber Security market is expected to reach USD $282.3 Billion by 2024, growing at a rate of 11.1-percent annually.

  • Designation
  • Annual Salary
  • Hiring Companies

Training Options

Salesforce-Contact-Center Course Curriculum

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NEW QUESTION: 1
Drag and drop the Ethernet terms from the left onto the correct descriptions on the right.

Answer:
Explanation:


NEW QUESTION: 2
You create an Azure Machine Learning Studio experiment.
You plan to publish the experiment as a Machine Learning Web service.
You need to ensure that you can consume the web service from Microsoft Excel spreadsheets.
What should you use?
A. a Request-Response Service (RRS) and an API key
B. a Batch Execution Service (BES) and an Azure managed identity
C. a Batch Execution Service (BES) and an API key
D. a Request-Response Service (RRS) and an Azure managed identity
Answer: A
Explanation:
Explanation
Steps to Add a New web service
1. Deploy a web service or use an existing Web service.
2. Click Consume.
3. Look for the Basic consumption info section. Copy and save the Primary Key and the Request-Response URL.
4. In Excel, go to the Web Services section (if you are in the Predict section, click the back arrow to go to the list of web services).
5. Click Add Web Service.
6. Paste the URL into the Excel add-in text box labeled URL.
7. Paste the API/Primary key into the text box labeled API key.
8. Click Add.
References:
https://docs.microsoft.com/en-us/azure/machine-learning/studio/excel-add-in-for-web-services
Topic 1, Contoso Case Study: 1
Overview
Contoso. Ltd. has an office in New York to serve its North American customers and an office in Paris to serve its European customers.
Existing Environment
Contoso. Ltd. has an office in New York to serve its North American customers and an office in Paris to serve its European customers.
Infrastructure
Each office has a small data center that hosts Active Directory services and a few off-the-shelf software solutions used by internal users.
The network contains a single Active Directory forest that contains a single domain named contoso.com.
Azure Active Directory (Azure AD) Connect is used to extend identity management to Azure.
The company has an Azure subscription. Each office has an Azure ExpressRoute connection to the subscription. The New York office connects to a virtual network hosted in the US East 2 Azure region. The Paris office connects to a virtual network hosted in the West Europe Azure region.
The New York office has an Azure Stack Development Kit (ASDK) deployment that is used for development and testing.
Current Business Model
Contoso has a web app named Bookings hosted in an App Service Environment (ASE). The ASE is in the virtual network in the East US 2 region. Contoso employees and customers use Bookings to reserve hotel rooms.
Data Environment
Bookings connects to a Microsoft SQL Server database named hotelDB in the New York office.
The database has a view named vwAvailability that consolidates columns from three tables named Hotels, Rooms, and RoomAvailability. The database contains data that was collected during the last 20 years.
Problem Statements
Contoso identifies the following issues with its current business model:
* European users report that access to Bookings is slow, and they lose customers who must wait on the phone while they search for available rooms.
* Users report that Bookings was unavailable during an outage in the New York data center for more than 24 hours.
Requirements
Contoso identifies the following issues with its current business model:
*European users report that access to Bookings is slow, and they lose customers who must wait on the phone while they search for available rooms.
Business Goals
*Users report that Bookings was unavailable during an outage in the New York data center for more than 24 hours.
Contoso wants to provide a new version of the Bookings app that will provide a highly available, reliable service for booking travel packages by interacting with a chatbot named Butler.
Contoso plans to move all production workloads to the cloud.
Technical Requirements
Contoso identifies the following technical requirements:
*Data scientists must test Butler by using ASDK.
*Whenever possible, solutions must minimize costs.
*Butler must greet users by name when they first connect.
*Butler must be able to handle up to 10.000 messages a day.
*Butler must recognize the users' intent based on basic utterances.
*All configurations to the Azure Bot Service must be logged centrally.
*Whenever possible, solutions must use the principle of least privilege.
*Internal users must be able to access Butler by using Microsoft Skype for Business.
*The new Bookings app must provide a user interface where users can interact with Butler.
*Users in an Azure AD group named KeyManagers must be able to manage keys for all Azure Cognitive Services.
*Butler must provide users with the ability to reserve a room, cancel a reservation, and view existing reservations.
*The new Bookings app must be available to users in North America and Europe if a single data center or Azure region fails.
*For continuous improvement, you must be able to test Butler by sending sample utterances and comparing the chatbot's responses to the actua intent.

NEW QUESTION: 3
Which two backup reporting statuses can a user view for the selected drives when viewing the backup status of a computer in Symantec System Recovery (SSR) 2013 Management Solution? (Select two.)
A. System Status Reporting
B. Backup Status Reporting
C. Drive Status Reporting
D. Full Status Reporting
E. No Status Reporting
Answer: D,E

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Pre-requisites

To obtain your Salesforce-Contact-Center certification, you must have a minimum of five years of full-time professional work experience in two or more of the 8 domains of the Salesforce-Contact-Center – (Salesforce)² CBK 2018. A qualified individual with less than five years of experience will receive the (Salesforce)² associate title.
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Course Content

Salesforce-Contact-Center Course Reviews

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    Peter Bartow

    Sr Project Manager IT PMO at University of Miami

    I enjoyed taking the class with so many people from all over the world.

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    Ebenezer Fowobaje

    Product Owner at High Products Consulting

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    Erik Smidt

    Sr. Security Manager

    The course was well balanced and covered each domain clearly and in good detail. The instructor was very knowledgeable and led a very effective course.

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    Rohit Dohare

    IT Security and Compliance @ Anglepoint Inc.

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    Fernandez Vijay

    Technical Specialist - Security at Microland Limited

    Moodle has been a great learning platform for me. I had enrolled for Salesforce-Contact-Center and my expectation was met, with the expertise the trainer had on the concepts. I look forward to doing more course with Moodle.

  • Thomas Kurian

    Thomas Kurian

    Information Security Engineer at Kuwaiti Canadian Consulting Group

    The training is online and interactive. The recordings are also shared for our reference.

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    Vijay Chaitanya Reddy Kovvuri

    Information Security at Syntel

    Interactive sessions...Example scenarios are good...The overall flow was good…

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    Manoj Sharma

    Information Security Manager

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    Nityanand Singh

    Associate Manager-IT Operations at Tredence

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    Sujay Sonar

    Business Analyst at Cognizant Technology Solutions

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    Jenish James

    IT Security Analyst at Halliburton

    The training was nice and to the point. The trainer was nice and helpful. He cleared all our course-related doubts.

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    Rakesh Sharma

    IT Consultancy and Advisory

    I loved the course on Salesforce-Contact-Center® - Salesforce Contact Center Accredited Professional from Moodle. It was concise, comprehensive and easy to follow. Their videos, live sessions, and exams are excellent.

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    Hussein Ali AL-Assaad

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Salesforce-Contact-Center Training FAQs

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  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.
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